Refund policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thebrilliantgirl.com. Refunds will be issued via e gift card. You can always contact us for any return question at hello@thebrilliantgirl.com.

Damages and issues
Brilliant Girl is not responsible for items that are lost or damaged in the mail.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent an e-gift card.